HOW TO BUILD AN EFFECTIVE HELP DESK KNOWLEDGE BASE TO IMPROVE CUSTOMER SATISFACTION !

Here is an infographic on how to build an effective help desk knowledge base (KBase) to improve agent productivity and customer satisfaction. Best practices included.

 

 

 

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IBI virtual blended English language and Business skills courses offer you the advantages of live classroom training (eConversations) designed in concert with the cost-effectiveness and flexibility of self-paced learning (eClasses) with the aim of completely replacing classroom training and improving learning retention at the highest level.