HOW TO BUILD AN EFFECTIVE HELP DESK KNOWLEDGE BASE TO IMPROVE CUSTOMER SATISFACTION !

Here is an infographic on how to build an effective help desk knowledge base (KBase) to improve agent productivity and customer satisfaction. Best practices included.

 

 

 

IBI – THE BLENDED E-LEARNING THAT WORKS

Blended eLearning offers the best of benefits from the implementation of a synchronous learning strategy, and “go at your own pace” techniques that are part of an asynchronous learning strategy.

SEE THE IBI DIFFERENCE

IBI virtual blended English language and Business skills courses offer you the advantages of live classroom training (IBI eConversations) designed in concert with the cost-effectiveness and flexibility of self-paced learning (IBI eClasses) with the aim of completely replacing classroom training and improving learning retention at the highest level.