EMOTIONAL INTELLIGENCE | SILVIA BUONPADRE | FROM THE UK

Emotional Intelligence strategies combine with native intelligence increase our ability to successfully manage the constant challenges from customers and our business associates.

 

Our ability to deal effectively with our emotions in the work place is critical to our success as managers and service providers. As the pace of the world increases and our environment makes more and more demands on our cognitive, emotional and physical resources, Emotional Intelligence is increasingly critical as a skill set. Emotional Intelligence strategies combine with native intelligence increase our ability to successfully manage the constant challenges from customers and our business associates.


Through skill building exercises, and group discussion, this three-module course will provide you with the opportunity to identify your own challenges in maintaining positive environments and collaborative relationships as well as overcoming resistance and negativity. Participants will explore tools, techniques, skills and perceptions to perform your role and manage your emotions with confidence and positive results.


What you will benefit?

•    How to recognize and understand the five competencies for building Emotional Intelligence
•    Self-motivation and job satisfaction as factors that contribute to high performance
•    Practical tools and skills for communicating effectively, assertively, and collaboratively
•    Influencing and partnering skills
•    Communication approaches and skills for developing relationships and ownership for successful outcomes and follow through
•    Skills for conflict management and dealing with difficult situations
•    How to choose perceptions and behaviors that will lead to positive outcomes

 

What you will cover?
 

Module 1: Introduction


•    Emotional Intelligence in the Workplace
•    Definition of Emotional Intelligence (EQ)
•    Benefits of EQ
•    Emotions and the Brain


Module 2: The Five Competencies of Emotional Intelligence


•    Self-Awareness
•    Self-Regulation
•    Self-Motivation
•    Empathy
•    Effective Relationships


Module 3: Develop an Action Plan
 

Who is the coach?

Silvia Buonpadre has a great experience, and the quality of a talented trainer. She possesses a deeper global awareness and understanding of other cultures. She knows how to win the hearts and minds of students by using pedagogy innovation.

 

Which teaching method is applied?
 

IBI Blended eLearning were designed to achieve a good balance within group learning and real time discussion, self-study and interactive learning which is conducted by competence based teachers and experts to completely replace classroom training.
 

eClasses (Online coaching) eConversations (Live instructor training)
4 weeks: 20 hours  4 weeks: 8 hours 

 

IBI Online Teaching Method | Explanation Video

 

 

THE CHALLENGES OF BUSINESS INNOVATION

The ability to innovate is now a top priority for companies everywhere. The speed at which innovation occurs is accelerating, and consumers are hungry for the new products, services and experiences coming their way. But the economic climate still presents considerable challenges.