COMMUNICATION | EMOTIONAL INTELLIGENCE

Emotional Intelligence strategies combine with native intelligence increase our ability to successfully manage the constant challenges from customers and our business associates.

 

Our ability to deal effectively with our emotions in the work place is critical to our success as managers and service providers. As the pace of the world increases and our environment makes more and more demands on our cognitive, emotional and physical resources, Emotional Intelligence is increasingly critical as a skill set. Emotional Intelligence strategies combine with native intelligence increase our ability to successfully manage the constant challenges from customers and our business associates.


Through skill building exercises, and group discussion, this three-module course will provide you with the opportunity to identify your own challenges in maintaining positive environments and collaborative relationships as well as overcoming resistance and negativity. Participants will explore tools, techniques, skills and perceptions to perform your role and manage your emotions with confidence and positive results.

 

 What will you learn

 

•    How to recognize and understand the five competencies for building Emotional Intelligence
•    Self-motivation and job satisfaction as factors that contribute to high performance
•    Practical tools and skills for communicating effectively, assertively, and collaboratively
•    Influencing and partnering skills
•    Communication approaches and skills for developing relationships and ownership for successful outcomes and follow through
•    Skills for conflict management and dealing with difficult situations
•    How to choose perceptions and behaviors that will lead to positive outcomes
 

 Course Outline

 

Module 1: Introduction


•    Emotional Intelligence in the Workplace
•    Definition of Emotional Intelligence (EQ)
•    Benefits of EQ
•    Emotions and the Brain


Module 2: The Five Competencies of Emotional Intelligence


•    Self-Awareness
•    Self-Regulation
•    Self-Motivation
•    Empathy
•    Effective Relationships


Module 3: Develop an Action Plan
 

Delivery Method: 

  • On-site at your local or 
  • Online as follows:

 

eClasses (Online coaching) eConversations (Live instructor training)
4 weeks: 20 hours  4 weeks: 8 hours 

 

The learning sequence:

Our platform was built to bring of all in class activities into our eLearning, in an attempt to draw attention to the important considerations within a complex system. The design of e-learning resources requires understandings in education, multimedia content, resource publication, and electronic technologies. The sophistication of the task is highlighted by our teams:

 
The chart shows a web-enhanced case-based activity in an IBI course with the requirement for the students to go through detailed and diverse procedures which shows the flow of a typical online case-based learning sequence in the course. The online activities were varied: web searching, reading of online resources, quizzes, learning games and group discussions…Many of the eLearning lessons activities are carried out independently integrated in our self-paced learning programs - eClasses but students’ performance is closely monitored by the teacher and contributed to course grades.
 
The activity sequence in Learning Activities Management System (LAMS) allowed the activities to become more structured in the following manner. The course is structured into different modules and lessons so that students learn them in order together with working with the suggested online resources and the links to the resources were placed in the LAMS sequence. 
 
Students learn and finish each lesson and when they feel that they are fully learned, they click the ‘next’ button to go to the next lesson and then the mini test when they have finished a whole module for the progressing analytics and evaluation. The students learn through the case materials, quizzes on comprehension and the associated questions…then they can submit their questions and exercises to the instructor who will receive students’ answers and exercises also through the same system.
 
The topics of the module will be further discussed in the live classroom training - eConversations, with various answers being compared and contrasted. Students then rethink about their own solutions. A learning project will be assigned after that for them to work in group to really comprehend and absorb the knowledge and skills.

 

Please sign up to see a free trial

 

IBI – THE BLENDED E-LEARNING THAT WORKS

Blended eLearning offers the best of benefits from the implementation of a synchronous learning strategy, and “go at your own pace” techniques that are part of an asynchronous learning strategy.

SEE THE IBI DIFFERENCE

IBI virtual blended English language and Business skills courses offer you the advantages of live classroom training (IBI eConversations) designed in concert with the cost-effectiveness and flexibility of self-paced learning (IBI eClasses) with the aim of completely replacing classroom training and improving learning retention at the highest level.