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HOW TO BUILD AN EFFECTIVE HELP DESK KNOWLEDGE BASE TO IMPROVE CUSTOMER SATISFACTION !

HOW TO BUILD AN EFFECTIVE HELP DESK KNOWLEDGE BASE TO IMPROVE CUSTOMER SATISFACTION !

Here is an infographic on how to build an effective help desk knowledge base (KBase) to improve agent productivity and customer satisfaction. Best practices included.

5 BENEFITS TO ATTENDING IBI E-CONVERSATIONS !

5 BENEFITS TO ATTENDING IBI E-CONVERSATIONS !

An important element of IBI eConversations (live classroom learning) is the notion of collaboration. This is an essential component of virtual instruction because it differentiates from other types of eLearning.

HOW TO OVERCOME WORKPLACE SKILLS GAP WITH E-LEARNING?

HOW TO OVERCOME WORKPLACE SKILLS GAP WITH E-LEARNING?

Digital technologies are making a tremendous impact on the global economy, demanding workers with extremely specialized and high-level skill sets. Such technology is growing and changing so rapidly that colleges, universities and other traditional education systems can no longer meet the demand for such highly qualified staff.

OVERCOME BARRIERS IN INTERNATIONAL BUSINESS NEGOTIATION !!

OVERCOME BARRIERS IN INTERNATIONAL BUSINESS NEGOTIATION !!

Business negotiation is a way of life for an active business. Successful negotiation can separate a company from competitors, bringing in new revenue and decreasing expenses, if your staff has the skills.

BEST PRACTICE ON MONITORING AND IMPROVING EMPLOYEE PERFORMANCE !!

BEST PRACTICE ON MONITORING AND IMPROVING EMPLOYEE PERFORMANCE !!

Monitoring the activities of your employees is a simple task; however, measuring and monitoring subjective matters, including motivation, job satisfaction and performance, take a great degree of skill, innovation and expertise from your human resources department.

HOW TO GIVE A KILLER PRESENTATION

HOW TO GIVE A KILLER PRESENTATION

A whopping 75% of us confess to suffering from anxiety when it comes to public speaking. But, giving a killer presentation isn’t rocket science — it’s closer to rock’n’roll! Once you’re confident in your material and in your method, you may even come to enjoy the challenge.

THE FUTURE LEARNING ENVIRONMENT OF A SUCCESSFUL COMPANY !

THE FUTURE LEARNING ENVIRONMENT OF A SUCCESSFUL COMPANY !

Our workplaces are changing almost as fast as the technology that ‘often’ causes much change. The future of corporate Learning and Development is changing in response, taking advantage of new innovative technologies.

6 SIGNS YOUR COMPANY NEEDS E-LEARNING !

6 SIGNS YOUR COMPANY NEEDS E-LEARNING !

While in-person training isn't going away anytime soon, eLearning is steadily gaining ground. But, how do you know your company needs eLearning? Let's take a look at six signs:

THE CHALLENGES OF BUSINESS INNOVATION

The ability to innovate is now a top priority for companies everywhere. The speed at which innovation occurs is accelerating, and consumers are hungry for the new products, services and experiences coming their way. But the economic climate still presents considerable challenges.